Comparative analyses help managers identify bottlenecks and opportunities more clearl
Quality management routines require fast decision-making, constant monitoring of indicators, and increasing operational efficiency.
In this scenario, analyzing results only internally does not always clearly show where bottlenecks are, which processes require attention, or where real opportunities for improvement exist.
Indicators become more valuable when analyzed within context
Developed by Controllab and endorsed by the Sociedade Brasileira de Patologia Clínica / Medicina Laboratorial (SBPC/ML) in the laboratory module, Metricare supports institutions in indicator monitoring and comparative performance analysis (benchmarking).
The data intelligence platform allows organizations to compare results with institutions of a similar profile, providing greater context for data interpretation and supporting more informed decisions in management routines.
As a result, managers can identify improvement opportunities more clearly, guide actions with greater confidence, and monitor performance evolution more strategically.
Benchmarking helps turn data into more efficient decisions
In NPS analyses, for example, a result considered positive internally may show low performance when compared to the market.
Net Promoter Score (NPS)
Source: “NPS” indicator (all laboratories), Metricare, second half of 2024.
This type of comparison broadens the view of customer experience and helps prioritize actions that truly impact operational efficiency and the perception of the service delivered.
When analyzed in isolation, indicators reveal only part of the reality. Benchmarking helps provide a broader perspective to support decision-making.
Less operational effort in data consolidation
In addition to comparative analysis, the solution also helps reduce the operational effort involved in gathering information.
Partner technology companies integrate their systems with the platform, promoting greater standardization, traceability, and reliability of reported data.
This makes indicator monitoring more seamless within team routines and frees up more time for strategic analysis and actions.
More confidence to support management
In Brazil, with RDC 978/2025 reinforcing the importance of indicator monitoring and traceability in laboratory services, reliable comparative analyses are becoming increasingly relevant to support quality management.
Metricare operates with impartiality and confidentiality in the handling of information, following an ethics and compliance code aligned with national and international data protection regulations.
Learn more at metricare.com.br.
