The last few months have shown a turbulent world scenario due to the pandemic of the new coronavirus. Adding companies to the challenge of protecting their employees – in some cases away from the work environment – without compromising credibility and quality of service.
In laboratories, managers of various institutions face this challenge in view of the important contribution of correct and accurate diagnosis to fast and efficient decisions. Parallel to the pandemic scenario, chronic diseases require assertive control to avoid aggravations resulting from Covid-19. Other diseases that affect the population also need an adequate and quality diagnosis and follow-up.
The situation requires well-managed processes for the sake of patient safety, even with all efforts directed at Covid-19. Laboratory quality control management must act comprehensively to support clinical staff with reliable information, so that these physicians can provide current care.
Reducing or adapting equipment to adapt to the pandemic scenario cannot affect the quality and reputation of the laboratory, which must be protected in this introductory period from various disruptive factors in exchange for diagnostic evidence. One of the main channels to help laboratories stay sustainable is quality control, which is essential to reduce errors in the analytical phase of the laboratory process and repetition costs.
It is worth mentioning that if the patient has any disease and it is not detected, they will not receive the appropriate treatment. On the other hand, if the patient is diagnosed with false positives, he can use valuable resources from the currently overloaded health system. Add the other inconveniences due to the psychological factor, family concern, etc.
In this globalized exchange of information, in which the welfare and attention of the citizen are the most relevant topics in the news, the laboratories that remain committed to the credibility and quality of their reports will provide concrete evidence to the doctors and patients of their performance, as one of the fundamental pillars to support the diagnosis.
By establishing this relationship of trust, the laboratory can continue to be relevant during and after the pandemic scenario. Quality control is essential as a laboratory ally to overcome the challenges resulting from the current scenario.