The Online Forum on comparative indicator management covered practical and strategic cases to boost the efficiency and competitiveness of laboratories.
Metricare, a platform supporting healthcare organizations in the comparative analysis of laboratory indicators, hosted a series of Online Forums for its users in 2024. These events have become a strategic initiative, equipping participants with the skills to interpret data while incorporating a market benchmarking perspective, in compliance with the Brazilian regulation RDC 786/2023. Recent editions focused on enhancing users’ understanding of the significance and application of the Proficiency Testing and Average Ticket indicators.
Proficiency Testing: ensuring excellence in quality and reliability in results
In October, the forum addressed the Proficiency Testing (PT) indicator, essential for maintaining excellence in laboratory quality standards.
Ana Paula Gomes, accreditation and indicators supervisor at Controllab, demonstrated how to calculate and interpret internal results of this indicator against market benchmarks. She also highlighted strategies to leverage these insights for improving laboratory processes. During her presentation, she emphasized the importance of continuous monitoring—not only to identify and correct failures but also to recognize successes and turn them into best practices, fostering continuous improvement in laboratory management.
Average Ticket: a financial and strategic perspective
n November, the forum shifted focus to the Average Ticket per Patient Served indicator, critical for laboratory sustainability and competitiveness.
Fernando Berlitz, accreditation and indicators manager at Controllab, highlighted that while financial indicators are often exclusively associated with the finance department, they are, in fact, fundamental across the entire organization, as they reflect the effectiveness of implemented strategies and the level of customer satisfaction. Moreover, he emphasized the importance of interpreting the Average Ticket within the benchmarking context, enabling laboratories to assess their strategies and enhance the customer experience, with a direct impact on profitability.
According to Berlitz, “Behind any adequate financial result lies a satisfied patient or client. When we address financial indicators, we are evaluating the outcome of a successful operation. In other words, we assess whether we are meeting client needs as planned and according to their key requirements. Our focus is on patient safety and customer satisfaction to ensure our business remains sustainable. Financial indicators provide us with this metric, this more quantitative assessment of how effectively we are managing our business.”
Exchange of knowledge and valuable experiences
The forums stood out for the active participation of professionals who contributed questions and shared best practices. This exchange was essential for deepening the understanding of indicators and strengthening the comparative analysis of market data, offering a broad business perspective.
Through these initiatives, Controllab, the company behind Metricare, reaffirms its commitment to enhancing laboratory operations by promoting not only the qualified use of the platform but also the development of strategic management practices based on comparative market data. These events empower laboratories to identify gaps, optimize processes, and adopt practices that enhance service quality and financial sustainability.
Want to improve your laboratory’s efficiency and join this group leading the market? Visit metricare.com.br/en/ to learn more.
